FAQs

Booked directly with us? Message your hotel on WhatsApp:

• Zedwell Hotel Piccadilly Circus +44 20 7870 6458

• Zedwell Underground Hotel Park Lane +44 145 154 3143

• Zedwell Underground Hotel Tottenham Court Road +44 20 7870 1592

• Zedwell Hotel Greenwich +44 20 3838 0894

• Zedwell Capsule Hotel, Piccadilly Circus +44 20 3838 0767

• Zedwell Hotel Knightsbridge +44 20 3987 3150

Need more help? Message our virtual assistance here.

Booked through a third party? Please contact them directly for help with your booking.

We understand that plans can change. Depending on the rate you booked, you may be able to amend or cancel your stay:

Fully Flexible: Enjoy free cancellation up to 48 hours before arrival (UK time). Cancellations after this time will be charged for the full stay.

Semi-Flexible: Enjoy free cancellation up to 7 days before arrival (UK time). Cancellations after this time will be charged for the full stay.

Non-Refundable: This rate is paid in full when you book and cannot be amended or cancelled.

If you booked directly with us, our Reservations Team will be happy to help via WhatsApp. If you booked through a third party, such as Booking.com or Expedia, please contact them directly to make any changes to your booking.

Our hotels are located across central London, with easy access by Tube, train and bus.

Plan your journey with Google Maps or see the nearest station for each Zedwell hotel below.

Our early check-in policy is as follows:

Check-in time starts at 3pm.

Early check-in is possible for an additional fee.

Fees vary depending on the time of early check-in and the hotel:

For Zedwell Piccadilly Circus, Zedwell Knightsbridge, Zedwell Park Lane, & Zedwell Underground Tottenham Court Road:

• £60 for check-in from 9am.

• £40 for check-in between 12pm and 3pm.

For Zedwell Greenwich:

• £25 for check-in from 9am.

• £15 for check-in between 12pm and 3pm.

For Zedwell Capsule Hotel Piccadilly Circus:

• £20 for check-in from 10am.

• £10 for check-in after 2pm .

Early check-in is subject to availability and charged per room.

Our check-out policy is as follows:

Check-out time starts at 10am.

Late check-out is subject to availability and charged per room.. Fees vary depending on the time of check-out and Zedwell Hotel Property:

For Zedwell Piccadilly Circus, Zedwell Knightsbridge, Zedwell Park Lane, & Zedwell Underground Tottenham Court Road. Late checkout fees is applicable as below:

• £50 for late check-out up to 12pm.
• £80 for late check-out up to 2pm.

For Zedwell Greenwich:

• £25 for late check-out up to 12pm.
• £50 for late check-out up to 2pm.

For Zedwell Capsule Hotel Piccadilly Circus:

• £20 for late check-out up to 12pm.
• £30 for late check-out up to 2pm.

Full night’s rate is charged after 2pm

Of course, leave your belongings with us. There is a charge of £15 per piece to use these secure facilities situated near reception. This is a Non-Refundable item.

Zedwell Hotel Piccadilly Circus
Piccadilly Circus – 1 minute walk
Leicester Square – 6 minute walk

Zedwell Capsule Hotel Piccadilly Circus
Piccadilly Circus – less than 1 minute walk
Leicester Square – 6 minute walk

Zedwell Underground Hotel Tottenham Court Road
Tottenham Court Road – 3 minute walk

Zedwell Hotel Knightsbridge
Knightsbridge – 3 minute walk

Zedwell Underground Hotel Park Lane
Marble Arch – 7 minute walk

Zedwell Hotel Greenwich
Cutty Sark DLR – 7 minute walk
Deptford National Rail – 7 minute walk

Getting to Zedwell from London’s airports is easy by train, Tube or DLR.

Zedwell Piccadilly Circus
Piccadilly Circus station is just a short walk away. From Heathrow, the Piccadilly Line takes you directly there.

Zedwell Tottenham Court Road
Tottenham Court Road station is just a short walk away. From Heathrow, you can take the Elizabeth Line directly there.

Zedwell Greenwich
Cutty Sark DLR and Deptford station are both nearby, with easy connections across London.

Zedwell Knightsbridge
Knightsbridge station is just a short walk away. From Heathrow, the Piccadilly Line takes you directly there.

Our London tip: Citymapper is one of the easiest ways to get around London. Download the app for live routes and step-by-step directions straight to your hotel. You can also use TfL Journey Planner or Google Maps.

Your room will be freshly prepared for your arrival. For longer stays, we’ll give your room a full clean with fresh bed linen after every fourth night.

In between, we’re happy to refresh your towels, replenish toilet paper or empty your bin – just let our team know. If you would prefer an additional full room clean, this can also be arranged at reception for an additional charge.

As part of our more mindful approach, hand towels are not provided in rooms.

To keep your Cocoon calm and clutter-free, you won’t find a minibar or tea and coffee facilities in your room.

You’ll find self-service vending machines with drinks, snacks and useful essentials at our hotels. If you’re staying at Zedwell Piccadilly Circus or Zedwell Capsule Hotel, you can also head to Zedwell Café for coffee and refreshments.

Yes. Facilities vary slightly by hotel:

Zedwell Piccadilly Circus
Complimentary Beauty Rooms with hairdryers are located on floors 3 and 7, with Ironing Rooms on floors 5 and 11.

Zedwell Tottenham Court Road
Complimentary Beauty & Ironing Rooms are located on Level -4, near reception.

Zedwell Greenwich
Hairdryers and irons can be requested from reception and delivered to your room free of charge.

At Piccadilly Circus and Tottenham Court Road, you can also request an iron or hairdryer to your room for a £10 fee.

Yes. The gym and fitness studio at Zedwell Piccadilly Circus are open to guests:

Monday–Friday: 6:30am–8:30pm
Saturday–Sunday: 7am–1pm

Personal training and fitness classes are also available for a £10 fee. Refreshments are also available from the Shaman Coffee lounge.

Piccadilly Circus and Leicester Square have some of the best restaurants, rooftop bars, cafes and fast-food places in London, everything you need on your doorstep.

Yes. Our reception team is available 24 hours a day, 7 days a week, so there’s always someone here if you need us.

Yes. Free unlimited Wi-Fi is available throughout your stay, with no limit on the number of devices you can connect.

We want everyone to feel comfortable and welcome at Zedwell. Accessibility facilities vary across our hotels, so if you have any specific requirements, please contact our team before booking.

We’ll be happy to talk through your needs, explain the facilities currently available at your chosen hotel and help you determine whether they are suitable for your stay.

Yes. You’re welcome to order food through delivery services such as Uber Eats and Deliveroo. Your order can be collected from the designated delivery point at reception.

No. All Zedwell hotels and Cocoons are smoke-free, including vaping.

A £200 charge applies if there is evidence of smoking or vaping in your Cocoon.

UK nationals and residents can check in using a valid, government-issued photo ID.

International guests will need to upload a copy of their passport before check-in. Please check your email for your secure online check-in link, where you can upload this ahead of your stay.

Please familiarise yourself with the fire exits and evacuation information in your room when you arrive.

Fire alarms are routinely tested at 11:30am on Mondays.

If the fire alarm sounds:
Stay calm and leave your room immediately, closing the door behind you. Follow the marked escape route, use the stairs and make your way to the designated fire assembly point. Do not use the lifts or re-enter the building until our team confirms it is safe.

If you discover a fire:
Activate the nearest fire alarm call point and leave the building immediately. Do not stop to collect personal belongings and follow the marked escape route to the fire assembly point.

Emergency doors and staircases:
Some doors are access controlled but will automatically unlock when the fire alarm is activated. Green break-glass points are also available to release doors manually in an emergency.

Yes, we do. Please email sales@criterionhospitality.com.

All groups of 10+ rooms must be contracted as per our terms and conditions.

If you book online then we can only guarantee rates for the first 10 rooms.

Zedwell Hotels reserves the right to cancel your booking if terms and conditions are not accepted.