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Wallet-based Digital Key FAQs
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Wallet-based Digital Key FAQs
General questions
What is a digital room key in your wallet?
A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.
How can I tell if I can use a Wallet key?
If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.
I am not able to add my digital room key to Wallet. What should I do?
Don’t worry, you can always check in at the front desk when you arrive at the hotel, either in person or at our check-in kiosk. If needed, you can also ask for assistance.
Can I use a digital room key and a physical hotel key card at the same time?
Yes, you can use both.
What if I have multiple stays at a hotel?
If you book multiple rooms on the same date, the Wallet key only activates for the room you are assigned to. If you book a room on multiple dates, a different Wallet key activates for each stay. Each key is only active for your current stay after you complete your online check-in.
Google Wallet FAQs
What happens to my digital room key in Google Wallet if I lose my Android phone?
If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Learn more in the help article Find, secure, or erase a lost Android device – Google Account Help.
Which devices support digital room key in Google Wallet?
- Android: Android 9 or higher, with NFC turned on.
- Google Wallet: The latest version of Google Wallet app is recommended..